Shop Policies

Hi welcome!

All paintings in my store are original hand painted by me, Ching Teoh. You are looking at unique art pieces, that are designed and created in my studio in Arundel in Gold Coast, Queensland, Australia.

Payment

Accepted payment methods : PayPal

If you do not have PayPal, you can still use PayPal to make payment as a guest user. To read more about how PayPal works here.  Or contact me if you need to make payment via other method.

Shipping

Your order will be shipped from Gold Coast, Qld, Australia.

Once full payment is received, I will ship your item in the following business day. If there is any special scenario when dispatch may be delayed I will email you immediately. In all time, I will ensure that you receive your order as soon as possible.
Please do let me know if you have any question in the payment process.
Please ensure that the address you is correct for prompt delivery. If your order is a gift to someone, I am happy to include a card and also to ship directly to the someone special.

Shipping method:

I will keep the shipping cost as low as possible but also keep the transit time as short possible. And, tracking is available for all delivery.

Estimated Transit Time:

a) Within Australia: 1 – 6 business days
b) Everywhere else: 3 – 14 business days

If you prefer express delivery, please let me know, I am certainly happy to make the arrangement for you.

All paintings is packed securely to ensure the paintings reaches you in its perfect condition.

**** Please do let me know if you face any problem in receiving your order or you don’t receive at all, I will make it right for you and ensure that I have a happy customer. 🙂

Returns

I want you to love the art you purchased, but if you don’t for any reason, I’m glad to accept return. I would make a 100% refund on the artwork price once I receive the returned artwork in good condition. Please contact me within 3 days after you received the order, we’ll work things out.

Privacy Policy

**Information I Collect**

To fulfil your order, you must provide me with certain information (which you provide to me during placing the order), such as your name, email address, postal address, contact number, order information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

**Why I Need Your Information and How I Use It**

I rely on a number of legal bases to collect, use, and share your information, including:

A) As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
B) If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

**Information Sharing and Disclosure**

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: respond to legal process or to government requests;

**Data Retention**

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

**How to Contact Me**

For purposes of EU data protection law, I, Ching Teoh, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ching [!at] bingkai.com.au. Alternately, you may mail me at:

Ching Teoh
Unit 2/ 1 Carolyn Street
Upper Coomera
Queensland 4209
AUSTRALIA